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Since its establishment, Waveform has delivered measurable
value and client satisfaction in major companies throughout North America.
You can rely on Waveform to give your company proven solutions for
Remedy systems that increase time efficiency and profitability. Join the
growing list of professionals using our products.
Some of our clients include:
A Canadian Government Department
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Designed and developed an ITIL-based Change and Release Management application.
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Installed and configured Web Services to allow non-Remedy users to submit Change Requests and query for the status of
their requests.
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Implemented user enhancement requests for existing Incident and Problem management applications.
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Provided guidance and recommendations for the creation and integration of a Configuration Management database.
A Leading US Pharmaceutical Corporation
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Designed and developed a Product Complaint Management system used by its affiliates world-wide.
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Designed and developed a Change Control system to track and electronically approve changes to validated computer systems.
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Utilized the Remedy API and Unix shell scripts to design and deliver a mechanism to automatically revoke Remedy user accounts
after too many unsuccessful login attempts.
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Configured the integration of Remedy with MS Visual SourceSafe and created a Standard Operating Procedure for the
use of source code control.
A Major Canadian Telecommunications Company
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Refined an existing Order Tracking System to provide greater functionality and usability.
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Designed and developed an interface between a legacy trouble ticket system and several Remedy-based
help desk applications using IBM's MQSeries and Remedy's API.
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Designed and developed a Help Desk application to track and resolve problems with High Speed internet services.
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Provided comprehensive support and mentoring for employees.
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